Hospitality Management Resume Writing tips for freshers and experienced

By | May 5, 2017

Hospitality Management Resume writing guide for freshers and experienced

 

Travel, hospitality, and leisure are three sectors with a high potential for growth both domestically and internationally.  Due to this growth, many people are chasing prime hospitality jobs. So as a prospective employee, you must make sure that you highlight what employers want to see on your resume and cover letter in order to stand out from the pack.

5 job skills hospitality employers look out for

In order to stand out from the pack, highlight the most in-demand skills that employers want in your work. Here is a list of the top five skills that employers want to see and tips for making sure these skills stand out on your application materials.

1. Networking

Success in hospitality management jobs depends a great deal on a person’s ability to make positive connections with clients, guests, vendors, and even other employees. To let employers know that you are great at making connections, use keywords like relationship building, client management, vendor management, guest relations, and team leadership in your job descriptions. Highlight accomplishments that demonstrate how you were able to tackle crisis situations by developing positive relationships.

2. Multitasking

Careers in hospitality usually require employees to handle multiple responsibilities simultaneously. On a typical day, a hotel manager might have to negotiate a contract with the laundry company, handle a dissatisfied guest, and keep a smile on his or her face to greet new guests, all together. Employers want to know that you can handle the varied work load efficiently and fast-paced. Be sure to highlight these skills with keywords like organizational skills, proven time management expertise, and phrases that highlight your ability to manage simultaneous projects.

  1. Attention to detail

It is in the little things that make a guest’s experience extraordinary. To create that extraordinary experience, everything to the smallest detail must be taken care of. Successful hotel managers must be efficient at addressing each detail. If you are applying as a prospective hospitality manager, use your resume to highlight specific instances and situations where such skills came to your advantage. Phrases like “exceed guests’ expectations” will highlight this ability and show your potential employers you are the kind of person that goes the extra mile at your work.

4. Technical and language skills

Many hospitality jobs will require employees with some sort of specialized technical ability. Hiring managers will prefer candidates who are also technically savvy as it will mean them to provide less on-board training. Therefore, displaying any sort of technical experience on your resume will project you as a stronger candidate.

Similarly, you could also mention any other languages you speak, any skills or experience like food preparation, cash handling, or even a typing speed which are all abilities that can be used in a hospitality position.

5. Flexibility

Hospitality careers often require to work for longer hours or in shifts than a basic desk job. They must be ready to handle this even at a moment’s notice if unexpected situations arise. Keywords like: adaptable, versatile, flexible and resourceful will let employers know that you are enthusiastic about the unique nature of hospitality jobs and are flexible in responding to their company’s needs. But not just claiming them will do. It is also very important to provide key examples to demonstrate your flexibility.

Hotel Management Resume Tips and Writing Guide

Firstly, let’s see how an entry-level hotel job looks like. How would you get a job in a hotel without experience or education? Well, not a big problem really. Unlike any other job, hotel employers look for people with polished soft skills and etiquette rather than educational qualifications or professional experience. The one prime factor that companies in the hospitality sector care about is customer service. Because these companies stake their reputations on the way they treat and serve their customers.

Therefore, as a matter of fact, if you are well-groomed, outgoing and have a great attitude, you should be able to land an entry-level job without much difficulty. The key is to be open to anything and any job within the hotel industry like delivering room service, cleaning rooms, or working on shifts.

Hotel management jobs for the inexperienced

In all cases, experienced or not, resume preparation is a great step towards a successful career. A resume can make or break you. Although you are a newbie in the hospitality industry, it will pay to have refined job goals. Don’t vaguely write your resume asking for any job. Assess your situation, do a self-assessment of who you are and what you’re good at and do a research of all the available jobs to find the one that suits your attitude and skills best.

Once you have refined your job preferences, you can start writing your resume with these in mind. Use your skills and competencies to shine. Tell the employer why you are fit to do the job.

Job seekers who may lack relevant experience can be categorized. It can be a high school pass-outs/drop-outs looking for a part-time job, a college graduate just out of college and in search of his or her first job, an experienced person in a different field looking for a career change or a stay-at-home mother who wants to enter or re-enter the workforce.

Each case is different and requires a different approach to market themselves effectively in their resumes. But the common strategy is to focus on your transferable skills and volunteer work. Here are some of the potential sources for the two areas for each of the job-seeker category.

School students/ College graduates

  • Transferable Skills: Any relevant courses, programs or activities at school or college that highlights your teamwork and leadership skills or interpersonal skills that matches the employer’s requirement; computer skills etc.
  • Volunteer Work: Charity or community work involving related skills, extracurricular school or on-campus activities.

Stay-at-Home Mom

  • Transferable Skills: Household management skills like childcare, food service, housekeeping, financial management, health monitoring, transportation, schedule management, event planning, tutoring, advocacy, care-giving, counseling, mentoring etc.; computer skills; any relevant skills from previous jobs.
  • Volunteer Work: Charity and community work

Career Changer

  • Transferable Skills: Any skill that transfers easily from one industry to another. E.g., writing, marketing, payroll, project management etc.; soft skills such as team-building, organizational, and communication skills; computer skills
  • Volunteer Work: Charity and community work

Also, it would be a good if you can manage to drop in a recommendation or two from people who can vouch for qualities such as your work ethic, reliability, or your ability to work as part of a team.  For instance, school and college students can be recommended by their teachers, coaches, counselors and neighbors. A career changer can provide recommendations from his/her Former colleagues and supervisors. And a stay-at-home mother can arrange for recommendations from other parents, fellow volunteers, school administrators, former employers and community leaders.

Always keep in mind that your resume is a personal marketing tool and you must use it to put yourself in the best possible position to land an interview. Therefore, show your prospective employer that you understand their needs and how you are equipped to fulfill them. Tell them the benefits they’ll gain from hiring you. That is very important for the candidate who lacks direct experience.

Here‘s how you can write a resume for a hotel job even if you do not have experience.

Hotel management jobs for the experienced

Now let’s discuss the case with experienced hotel management staffs seeking a leap in career within the industry. ‘Hospitality’ covers a broad range of job titles, where you will mostly be expected to meet and greet customers, deal with all kinds of novel situations and also be on your feet for long periods of time. Almost all hotel management resumes will contain phrases along the lines of ‘excellent customer service’, ‘superior interpersonal skills’, ‘time management skills’, ‘team player’ and ‘friendly’. So the question is, how are you going to stand out with your resume? Firstly, find out what special skills the employer is looking for in the ideal candidate. Jot down all your professional and/or non-professional experiences and see if there are any such experiences or accomplishments that can stand as an evidence of you possessing those skills or is a close match for the required skills. Put these in the forefront of your resume and you’re good to go. Let’s see this in detail.

 

Hotel Management Resume Tips and Writing Guide

The first thing to identify is exactly which skills and attributes the employer is looking for. For example, front of house staff, such as restaurant workers, will need customer service skills whereas back of house workers will have to highlight their skills with cooking, cleaning and organizing. Write down a list of your skills to refer when compiling your CV.

Personal details

Make sure you include your correct address, telephone number and email address for recruiters to reach you instantly. Provide a contact number and email address that you frequently use or check.

Personal statement or Career objective

Always state what you can offer the company, not what you want from the company. This is the most common mistake applicants make on their resume. Be clear and precise of your experience, skills and work-related goals like the one below.

A hospitality worker with over 4 years of experience and a BA in Hospitality Management seeking a Hotel Front Desk Manager job having a proven ability to run a hotel front desk, keep customers satisfied, and resolve conflicts and being responsible, knowledgeable, and technically savvy.

Skills overview 

This is arguably one of the most important areas on your CV. Always keep in mind the following points when writing it:

  • How does your experience fit in with your employer’s needs?
  • Have you received any recognition or awards for your work in the past, e.g, Employee of the month?
  • Do you have any relevant statistics or figures that demonstrate your achievements?

Professional Experience

All of the claims you made in the Skills section should be proven with bullet points. Describe your work experience with numbers and achievements, rather than bland duties.

For example, if you have mentioned ‘training staff’ as one of your work skills, then detail what you accomplished with the skill in the work experience section. It shows that you have you have management skills and in-depth knowledge.

Trained two new front desk clerks in using POS Terminals, room inspection, providing guest services, and confirming online room reservation services

Customer satisfaction surveys and feedback are extremely common in the hospitality industry. Use them to your advantage.

Maintained a 94% customer satisfaction rating over three years, covering categories such as friendliness, efficiency, helpfulness, and knowledgeability

Also, the professional expertise section of your resume should be written in either a functional, reverse-chronological, or combination style. The way you present your experience can have a huge effect on your chances of getting an interview.

Use of action verbs

Action verbs help to present your skills or expertise in a better and shorter way than when elaborating them in long sentences. Some good action verbs for a Hospitality Resume are below.

  • Answer
  • Communicate
  • Conduct
  • Consult
  • Implement
  • Listen
  • Maintain
  • Manage
  • Post
  • Provide
  • Resolve
  • Respond
  • Sold
  • Supply
  • Train

Numbers and figures

Here’s an example of a poorly written bullet point

  • Greet and register guests

The problem is that it doesn’t seem complete. A better one would be written like this:

  • Greet and register guests in a 200+ room hotel using a Point of Sale (POS) Terminal and ensure personalized service throughout guest stays

This job description gives the hiring manager a much clearer picture of the scope of your abilities, and also emphasizes your attention to detail.

Education and training

Apart from any academic qualifications, employers will want to know about any training you have undertaken. Earning a certification or training will make you a more competitive job candidate and subsequently help you gain a higher pay if you land the job. You can also mention things like first aid courses since you will be mostly dealing with serving the public.

Volunteer and charity work

Employers will be impressed if you’ve got experience participating in charity campaigns and volunteer work, as it shows commitment and also your interest in helping and serving others.

Additional skills and experience 

This section is for anything else you feel might be relevant to the job. You could mention any other languages you speak, any skills or experience like food preparation, cash handling, or even a typing speed which are all abilities that can be used in a hospitality position.

Personal attributes

To be a hospitality worker, you should have the right attitude and personality; which is why including a personal attributes section is really recommended so you can demonstrate how you would be valuable to your prospective employer. Hospitality establishments require friendly, outgoing staffs who can keep guests comfortable, entertained, and relaxed. These are yet other skills that you can get display prominently on your resume.

Personal attributes may include traits like:

  • Well presented
  • Confident communicator
  • Responsible, reliable and honest
  • Fast learner
  • Punctual
  • Technical Expertise

Many hospitality jobs will require employees with some sort of specialized technical ability. Hiring managers will prefer candidates who are also technically savvy as it will mean to require less on-board training. Therefore, displaying any sort of technical experience on your resume will project you as a stronger candidate.

References

A simple ‘references available on request’ will be sufficient here. Arrange for at least one or two recommenders who can vouch for your work skills, demeanor and personality.

Don’t forget to enclose a cover letter!

A job application is never complete without a proper cover letter. You might have taken all the time to create a wonderful resume. But what if it comes across the hiring manager’s table as a bulk mail? He or she will take it as your disinterest in the particular job. You should be able to ‘hook’ the manager to your application and consequently to your resume. Your prospective manager must see that you have clear understanding of their requirement and that you have the right potential that they are looking for.

A good cover letter should include:

  • Your name, email address and phone number at the top of the page on the right
  • The name of the business and the contact person’s full name on the left
  • A reference line specifying which job position you’re applying to (e.g., “Re: Application for Front Desk Manager position”)
  • An address to the reader directly if you know the person(e.g., “Dear Mr. John”) or a generic “Dear Sir”. Avoid using addresses like “To whom it may concern”.
  • An opening statement that briefly introduces you, your work experience and academic qualifications to the reader
  • A main body that highlights qualities and characteristics you have, that are relevant to the job
  • A closing paragraph asking to arrange an interview

If you don’t have any formal work experience, you can mention in your cover letter other things like:

  • General skills that help you work in a team and as part of an organization
  • Personal attributes that will compliment your work requirements
  • Key strengths and contributions that show you are a valuable applicant
  • Any volunteer work or school experience that demonstrates your strengths and traits
  • Any hobbies or interests that are relevant to the job

Key points of this cover letter are that it:

  • Introduces you to the reader
  • Responds to the requirements of the job
  • Attracts the reader’s interest and refers them to your resume
Joanne Tint
Email: joannetint@xmail.com
Mobile: XXX XXXX XXXX

Mr Allan Moyle
Moyle Retail Solutions
Phone: XX XXXX XXXX
Email: enquiries@moyleretailsolutions.com.au

RE: Application for Retail Sales Assistant position

Dear Mr. Moyle,

As a highly motivated and dedicated student with strong communication and interpersonal skills, I would like to apply for the position of Retail Sales Assistant.

As a student I have been extensively involved in my school community, including drama and sports carnivals, which has allowed me to develop strong interpersonal skills and teamwork skills.

Personal attributes that I believe make me suitable for this position include:

·         Motivation: Volunteer participation and school results that demonstrated high motivation.

·         Customer Service: Assisting with the sale of products at community events that allowed the development of customer service skills.

·         Communication: Acting in drama performances and working as an MC for school events that has helped in the development of communication skills.

My teachers and educators have commended me for my enthusiasm and dedication to participate and help out where possible. I enjoy working with others and believe that my strong communication skills will ensure that I can meet the expectations of this role.

I would very much appreciate the opportunity to demonstrate my capabilities to you in person. I am keen to develop my skills as a professional and look forward to discussing my application with you at an interview. I have enclosed a copy of my resume for your consideration.

Thanking you in advance for your time,

Joanne Tint

 

Ultimately, a hospitality resume will focus on customer interactions and co-worker communication skills. You can find here some hospitality resumes that we’ve compiled for your easy reference.

 

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