Housekeeping refers to role of performing all duties towards cleaning, maintaining orderliness, and running a house or a business property. In the case of hotels, the housekeeping duties involve maintaining the hotel to the best possible state in terms of cleanliness and keeping it at a highly desirable ambience. The housekeeping staff in a hotel is responsible to oversee tidiness, maintenance and upkeep of the hotel. It is the extension of basic housekeeping.
Housekeeping in Hotels
Housekeeping directly impacts the satisfaction and comfort of the guests. Guests checking-in to a hotel mainly expect a good customer service and a comfortable stay. If the rooms are not clean and tidy, the bedsheets and laundry unwashed and unchanged, the room service not prompt or the room attendant not polite and mannered, it is directly going to affect the business. No hospitality business can thrive without pleasing its customers. The standard of housekeeping department plays a vital role in keeping or maintaining the reputation of the hotel. The customers are the king in the business and therefore they need to be looked after very well. Every issue, big or small, needs to be addressed promptly and sensibly.
Hence, hotels can be very picky in choosing housekeepers for their business. Housekeepers basically require skills like customer service, good interpersonal skills and basic knowledge of handling household chores like cleaning, washing, tidying etc. apart from having an outgoing personality, being presentable and physically fit and healthy.
Nevertheless, it is also surprising how housekeeping goes unappreciated a lot of the time when they are what actually keep hotels running!
Objectives of Hotel Housekeeping
The main objectives of hotel housekeeping are to?
- Maintain overall cleanliness of the entire hotel at all times
- Perform cleanliness duties most efficiently and effectively
- Use good quality, safe cleaning equipment and chemicals
- Do laundry and linen chores
- Control pests within the hotel premises
- Maintain the aesthetic upkeep of the hotel
- Take care of all the hotel belongings like furniture, fittings, linen etc.
To understand the scope and expanse of housekeeping, it is better to understand the various divisions within the housekeeping department of a hotel, first.
The different roles within Housekeeping Department
There are different levels of housekeeping jobs in the industry. The main positions from top to the bottom of the organizational hierarchy are Executive Housekeeper, Housekeeping Manager, Public Area Supervisor and Room Attendants. Roles and responsibilities of each position are:
Responsible and accountable for the total cleanliness, maintenance and aesthetic upkeep of the hotel
Housekeeping Manager/Assistant Housekeeper
Manages the resources given by the Executive Housekeeper to achieve common objectives of cleanliness, maintenance and attractiveness in a given shift
Public Area Supervisor
Responsible for cleanliness, maintenance and attractiveness of public areas which include restaurants, bars, banquets, gardens, administrative offices, shopping arcade, health club, swimming pool, main entrances and car park areas
They do the actual cleaning of guest rooms and bathrooms assigned to them. They are not responsible for the cleanliness of public areas like the corridors, guest elevators, public restrooms or floor pantries.
Roles and Responsibilities of an Executive Housekeeper
Coordinating: This is a management function to implement the results of planning and organizing the daily housekeeping activities. Each day the Executive Housekeeper must coordinate staffing schedules and work assignments and ensure that the equipment, cleaning supplies, linens etc. are available and on hand for employees to carry out their assignments.
Staffing: Involves recruiting applicants, selecting best qualified candidates to fill open positions, and scheduling employees to work.
Directing: Involves supervising, training, motivating and disciplining individuals who work in the department.
Controlling: Refers to the Executive Housekeeper’s responsibilities to design and implement procedures which take care of the hotel properties like furniture, keys, linen, supplies etc.
Evaluating: Involves assessing the extent to which planned goals are achieved. One of the most important evaluation tools is the monthly budget reports.
Resume Tips for Housekeepers
To make an impressive housekeeper resume, you must project yourself as hardworking and able to complete multitudes of cleaning duties and organizational challenges. When you include this in your professional summary, remember to write the details in your work history too as backing evidence to this trait.
Additionally, your housekeeper resume should demonstrate that you are detail oriented. Also share any positive customer feedback that supports your claims.
As you try to find job as a housekeeper, you will come to realize just how important your resume is. Use these five tips as you build your resume.
- Limit your resume to a maximum of two full pages depending on how much experience you have, not more than that.
- Don’t create a vague resume; instead revamp your resume to make it appealing to your prospective employers and relevant to the job description.
- Refine your job preferences after a self-assessment what your skills are, shortlist the jobs that suit your attitude and skills best and be specific in your resume about your preference.
- Make your resume easy to read and easy to follow by using the proper fonts, creating standout headers and using bullet points.
- Don’t include unimportant information like your hobbies, political views, religious affiliations, physical description or anything controversial.
- Use numbers and figures as you describe your accomplishments and experience in order to create an engaging document that convinces the hiring managers of your abilities.
Housekeeping – Skills and Responsibilities
What are the skills and responsibilities you need to include in your Housekeeper resume? Some of the skills that hiring managers look out for are:
- Room cleaning
- Cleaning machinery
- Attention to detail
- Language skills
They would also like to hear about success stories in your housekeeping career like:
- Ability to work in tough conditions or schedules
- Facility ratings
- Leadership skills
Housekeeping – Ideal Job Qualifications
So what is it that interests you in Housekeeping? How do you consider yourself fit for such a job? Well if you really plan to have a career in Housekeeping, you should be aware of the following vital qualifications needed for the job.
Competence in Cleaning Techniques
For the ideal person in Housekeeping, you must have cleaning skills like cleaning rooms, equipment, linen etc. While on-the-job training is given, you should have the competence to adapt these according to the need of the hour when you are conducting your cleaning activities.
Attention to Detail
A guest’s experience in a hotel is greatly influenced by the overall cleanliness of the hotel premises and the rooms. Imagine them finding insects in the room or hair in their freshly-made bed. Therefore, you should have a sharp eye for detail.
Great Social Skills
In a Housekeeping job, you will find yourself interacting with customers on a daily basis. You may have to face all kinds of novice situations during your day-to-day work. Regardless of the situation, remain respectful and calm and handle the guest according to house rules and policies.
Positive and Cheerful
Nothing makes a more positive feeling than a smiling face! And that is the utmost expected of Housekeeping. When meeting guests or encountering them, be it at any time of the day, you must always greet them with a positive and cheerful disposition.
If there is one quality that is imperative to those in Housekeeping, it should be trustworthiness. As part of your job, you will need to enter the rooms of guests or household members. Often times, you will enter the sleeping premises of guests where you might find their valuables, expensive jewelry or accessories. You have to always remain trustworthy at work because how you conduct yourself will reflect on your employer and consequently on the business.
In Housekeeping, you will have a lot of tasks that you have to get done in a day. You have to remain calm and collected throughout all your duties and responsibilities.
Resume writing guide for Housekeeper job
If you are seeking a job as a housekeeper for the first time, focus your resume objective on your future career goals and what potential you have to achieve them. If you are experienced, the objective should be about what skills you possess and what you are capable of contributing to the company. Confine your objective statement to one or two sentences that express your interest in the position, state your attributes and sets stage for the rest of your resume.
Highlight What You Know
If you lack experience in the field, your objective statement should disclose what you know about the industry. You might say: “Highly enthusiastic individual with deep interest in the hospitality industry. Passionate about delivering exceptional customer service, along with a great ability to get along well with people for diverse backgrounds.” Or: “Energetic, hardworking housekeeper familiar with modern cleaning equipment and toxic-free cleaning agents seeking a job cleaning interior spaces.”
For experienced housekeepers, make the objective about what you know or how you qualify for the job. You may say something like “Proficient housekeeper Room Attender with 5 year history in cleaning and customer service. Exceptional interpersonal and time management skills. Organized and hard-working individual with solid work ethics seeking long-term hotel employment.”
Project Your Qualities
List specific skills that support your objective statement and offer credibility to it. Use numbers and figures to convince your recruiter of your skills. Use bullet-point for a better presentation.
Previous Work Experiences
Use the rest of your resume to support your objective statement. Since housekeeping is part of the hospitality industry, you may list any previous work experiences you have in the service industry. This could include any customer service jobs like at restaurants, retail stores, fitness centers, schools or administrative offices.
Education and Training
List any college courses or training you have completed even if your academic accomplishments or training aren’t directly related to housekeeping. This will help recruiters see how qualified you are and what your knowledge is. Since hospitality jobs mostly require you to be with the public, your level of education can greatly impact on you deal with them.
Create a list of professional references, including past employers, who can vouch for your skills, experiences and attitude. Be sure to contact your references and get their permission in advance. However, you don’t need to provide your list of references unless requested by the interviewer. A simple ‘References available on request’ will suffice.
We hope our Housekeeping resume writing guide has given you great ideas on how to craft your resume. If are still unsure, feel free to check out a few sample hospitality resume templates for some of the job titles in the hospitality sector to get an idea.
You may also be interested in our article that presents a general overview of all hospitality jobs here.